📍 Location: Leeds, UK (Hybrid)
💰 Salary: Competitive + Uncapped OTE
📄 Employment Type: Full-time
Are you ready to drive the future of cybersecurity?
Communicate specialise in IT, cybersecurity, and connectivity solutions, keeping thousands of businesses across the UK connected and secure. As a leading managed security provider, we support organisations at every stage of growth—offering next-generation threat detection, incident response, and high-performance network solutions.
We’re looking for an experienced Account Manager to manage and grow our existing client base while identifying and converting new business opportunities.
About the Role:
As an Account Manager, you will take a 360° sales approach, balancing relationship management, retention, and up-selling with new business development. You’ll work closely with clients to understand their needs, drive customer success, and expand their cybersecurity solutions.
This role is ideal for someone with industry experience and a proven track record in B2B sales who thrives in both account management and strategic new business development.
What You’ll Be Doing:
- Managing and growing client accounts: Build strong relationships, ensuring customer satisfaction and long-term partnerships.
- Retaining and expanding revenue: Proactively identify up-sell and cross-sell opportunities, ensuring clients get maximum value from our services.
- Prospecting for new business: Target and engage potential clients to expand our market reach.
- Consultative selling: Understand client challenges and present tailored cybersecurity solutions that align with their business objectives.
- Contract renewals & retention: Proactively manage renewals, ensuring continued success and long-term commitment from clients.
- Driving customer success: Act as a trusted advisor, helping clients optimise their security posture and stay ahead of evolving cyber threats.
- Leveraging technology: Utilise HubSpot, Apollo.io, OneShot.ai, and LinkedIn Sales Navigator to track and manage client interactions, prospect effectively, and maximise opportunities.
- Collaborating with internal teams: Work closely with the Security Operations teams to ensure seamless service delivery and high client satisfaction.
Who We’re Looking For:
- Industry experience is essential – You must have experience in cybersecurity, IT, or managed services to succeed in this role.
- Proven sales experience – At least 2+ years in a sales or account management role with a track record of meeting and exceeding targets.
- Relationship-focused – Strong ability to build and maintain client relationships, ensuring long-term success and growth.
- New business expertise – Confident in prospecting, pitching, and converting new business opportunities.
- Consultative selling approach – Ability to understand customer needs and position tailored cybersecurity solutions effectively.
- Negotiation & commercial acumen – Comfortable handling contract renewals, pricing discussions, and strategic account planning.
- Proactive & target-driven – Motivated by hitting and exceeding revenue goals through a mix of retention, up-sell, and new business generation.
- Familiarity with CRM tools (e.g., HubSpot) to track and manage sales activity.
Why Join Us?
- Uncapped commission & bonuses – A high-earning potential with a structure designed to reward performance and success.
- Development opportunities – Structured training, coaching, and career progression to help you grow within the company.
- Generous holiday allowance – 25 days holiday + bank holidays, increasing to 30 days + bank holidays after 5 years’ service, so you can recharge and enjoy life outside of work.
- Exciting incentives – Quarterly incentives, team outings, and exclusive rewards for top performers.
- Private healthcare – Access to comprehensive medical coverage to support your health and wellbeing.
- Pension contribution – We contribute to your pension to help you plan for the future.
- Life cover – 4x your salary in life assurance, providing peace of mind for you and your loved ones.
- Retail discounts – Enjoy exclusive savings with top retailers, helping you make the most of your earnings.
- A collaborative culture – A supportive, team-driven environment where your contributions are recognised and rewarded.
- A vibrant workplace – Professional, ambitious, and energetic – we bring passion to everything we do and believe in enjoying the journey.
- Be part of something big – We’re a rapidly growing, private equity-backed business with ambitious expansion plans. This is an exciting opportunity to develop your career, contribute to real business success, and grow with us.
🚀 Your next big career move starts here—let’s talk.
