With one IT partner for all your support needs, you can reap the rewards from fast, friendly and reliable technical support when you need it most.
Offering clear communication and quick responses via email, telephone and online, our dedicated team of service engineers are always on hand. And for organisations based at our business parks or larger sites, we also offer onsite assistance.
To guarantee complete peace of mind, we can take responsibility for your entire IT system, providing efficient and effective IT support and managed services across the board. Above all, we can overcome any technical challenge to diagnose problems, fix faults and get you connected again with minimum fuss.
As part of our support package, clients receive telephone and email support as standard between 8.00am and 6.00pm, Monday to Friday.
Whether the query is related to one of our services or a general IT question, our expert team of support engineers are on hand to answer your questions.
If you’re located at one of our managed business parks or dedicated larger sites, our onsite engineers can visit your office in person to offer support and fix issues.
However, if you’re based elsewhere we can still solve your problem with remote support. This allows us to resolve queries promptly without the need for travel. Our remote support is delivered through secure software, and only with your full permission.
Our 24/7 online support portal means we’re there when you need us most. At any time of the day or night, you can log faults and report issues, as well as keep track of ongoing status.
From here, our engineers can gather information, troubleshoot and resolve requests. Our service desk also provides you with a single point of contact that adds transparency and ensures your query is addressed by a specialist engineer as soon as possible.
We can actively monitor your network and system in real-time, increasing client security and boosting service delivery efficiency.
This helps identify any current issues and potential problems before they arise; allowing our engineers to resolve, troubleshoot and perform preventative tasks that eliminate downtime and minimise impact on business activity.
In the unlikely event that a problem arises or slips through the net, our powerful remote monitoring software instantly alerts us, allowing us to fix the issue immediately and prevent any recurring problems.
Our monitoring and reporting service works across devices such as laptops, desktops computers, servers, virtual machines and ESXi.
Just like us, we understand that many businesses don’t just operate 9-5 or simply Monday to Friday. Our bespoke ‘out of hours’ service provides round the clock emergency support.
Designed to meet your requirement, this stretches from telephone and email support to engineer call outs.
As well as keeping you connected, this helps ensure your IT needs are still met outside of normal working hours, regardless of the challenges faced.
We can provide high quality hardware including laptops, desktop computers and servers configured to your requirements and network infrastructure. And thanks to our partnerships with the UK’s leading suppliers, we pass great savings on to you, as well as flexible pricing based on your business needs. Our hardware is available for purchase or lease, allowing you to take ownership, upgrade or simply return equipment when the time is right.
For more complex environments, we can also help with audio visual equipment, video conferencing and meeting room applications — all of which can be integrated to give your office full technical functionality.
As with our hardware, we supply the latest software for lease or purchase and work with all major brands, including Microsoft and Adobe.
A flexible pricing structure means products are affordable to fit your business requirements, as well as easy to upgrade, add-on or adjust. We can install applications on existing machines or supply new software and desktops with software already set up to use. Equally, we can provide ongoing support for commonly-used software such as Microsoft 365.