About the Job
Communicate specialise in IT, cybersecurity, and connectivity solutions, keeping thousands of businesses across the UK connected and secure. As a leading managed security provider, we support organisations at every stage of growth—offering next-generation threat detection, incident response, and high-performance network solutions.
We’re looking for an experienced Business Systems Administrator to manage, develop and maintain our digital platform; Zoho One. This includes user setup, security, workflows and customisations. You will also provide training and support to system users and troubleshoot any issues.
What You’ll Do
- Administer, configure, and customize business applications to align with company needs
- Manage user accounts, permissions, and security settings
- Perform data imports, exports, and migrations
- Monitor system performance and troubleshoot issues.
- Develop and deliver user training and support (in person & online)
- Create and maintain user guides, documentation, and learning resources
- Build reports and dashboards to track key business metrics
- Identify opportunities for system optimization and process improvements
- Stay up to date with new features, integrations, and best practices
What We’re Looking For
- Experience in business system administration, CRM administration, or IT system management
- Strong understanding of configuring and customizing enterprise applications
- Proficiency in data management (importing, exporting, cleaning)
- Ability to generate and analyse reports and dashboards
- Excellent communication and problem-solving skills
- Experience in training users & providing technical support
- Self-motivated & proactive—you take initiative and love learning!
- Bonus: Knowledge of ZOHO One, APIs, integrations, and scripting for automation
- Note – this is a role covering maternity leave
Why Join Us?
- Generous holiday allowance – 25 days + bank holidays, accruing incremental days with a total of 30 days + bank holidays after 5 years’ service, so you can recharge and enjoy life outside of work
- Exciting incentives – Quarterly incentives, team outings, and exclusive rewards for top performers
- Private healthcare – Access to comprehensive medical coverage to support your health and wellbeing alongside cashback benefits for dental and optical
- Pension contribution – We contribute to your pension to help you plan for the future
- Life cover – 4x your salary in life assurance, providing peace of mind for you and your loved ones
- Retail discounts – Enjoy exclusive savings with top retailers, helping you make the most of your earnings
- A collaborative culture – A supportive, team-driven environment where your contributions are recognised and rewarded
- A vibrant workplace – Professional, ambitious, and energetic – we bring passion to everything we do and believe in enjoying the journey
- Be part of something big – We’re a rapidly growing, private equity-backed business with ambitious expansion plans. This is an exciting opportunity to develop your career, contribute to real business success, and grow with us
