Cloud & Network Engineer

We are seeking a skilled and Senior Engineer to join our dynamic team

The successful candidate will play a crucial role in delivering high-quality technical support to our clients, handling escalated issues, and ensuring the smooth operation of their IT environments. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused attitude.

Key Responsibilities

• Provide support for desktop, server, and network issues, ensuring timely resolution of technical problems
• Handle escalated incidents from 1st line support, diagnosing and resolving complex technical issues
• Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions
• Manage and maintain client IT infrastructures, including servers, networks, and applications
• Install, configure, and upgrade hardware and software components
• Monitor system performance and reliability, implementing necessary updates and patches
• Create and maintain detailed documentation of client environments, support issues, and resolutions
• Assist with the planning and implementation of IT projects, ensuring minimal disruption to client operations
• Collaborate with 3rd party vendors and service providers to resolve issues
• Provide guidance and mentorship to 1st line support staff, fostering knowledge sharing and skill development

Required Skills and Experience

• Proven experience in a 1st/2nd line IT support role, preferably within an MSP environment
• Strong knowledge of Windows and macOS operating systems
• Proficient in Microsoft 365/Azure – Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online, SharePoint, Teams, InTune and AutoPilot
• Strong knowledge of Windows Server – Including Installing, configuring, supporting Active Directory, Group Policy, DHCP and DNS
• Experience administering Backup/Replication Technologies such as Veeam
• Experience with virtualization technologies such as VMware and Hyper-V
• Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN. Network troubleshooting at 1st/2nd line; supporting Cisco, Mikrotik, FortiNet, Draytek, Ubiquiti, Juniper
• Familiarity with firewall and security technologies
• Excellent troubleshooting and problem-solving skills
• Strong customer service orientation with the ability to communicate technical information to non-technical users
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Relevant certifications such as CompTIA A+, Network+, CCNA, Microsoft Certifications, or equivalent are desirable

Personal Attributes

• Strong interpersonal and communication skills
• Detail-oriented with a methodical approach to problem-solving
• Self-motivated and able to work both independently and as part of a team
• Flexible and adaptable to changing priorities and client needs
• Eager to learn and stay updated with the latest technologies and industry trends
• Full clean UK driving license

Package

Up to £45k depending on experience, 25 days holiday per annum (which goes up to 30 days with long service) + public holidays, along with discretionary performance bonuses.

Our head office is located at Wynyard Business Park, which can be easily accessed from the A19/A689, has free on-site parking, EV chargers and a bus service from Billingham/Norton/Stockton.