Cotterhill required a group-wide solution to improve their IT and telecoms across 14 sites. Six Frank’s The Flooring Stores: Darlington, Hartlepool, Bishop Auckland, Spennymoor, Middlesbrough and Hartlepool and eight Maguires Country Parks: Berwick upon Tweed, Bamburgh, Morpeth, Durham, two in Darlington, Northallerton and Thirsk.
Our team assessed the existing infrastructure, and recommended, and subsequently installed, a new IT and telecoms infrastructure in all locations, resulting in ongoing cost savings and improved efficiency and productivity.
Scott Mounsey, Finance Director, Cotterhill Limited said: “In the past, we’ve worked with various IT and telecoms companies, but we required a modern solution to upgrade the technology used in the business to improve communication and efficiency.
“Amongst other things, Communicate inherited untidy server cabinets, making it incredibly difficult to solve any issues if anything went wrong. Straight away, Communicate organised the server cabinets and because they work remotely, any problems are resolved as quickly as possible.
“Working with Communicate has taken our technology from the 1970s to the 2000s and has reduced our like-for-like IT/Telephony running costs by 20%. They recognised various cost savings from things we didn’t require and improved our infrastructure. We now have a stronger internet connection that is much more secure and stable, as well as more advanced cyber security and have de-risked us in many ways.
They have drastically improved our efficiency and communication with the introduction of Office 365 and VOIP telephony.
“One of the added benefits of using Communicate is its support desk, it is highly responsive and if there are more pressing issues there is always direct support. You don’t usually have a direct link to the CTO of a business!
“The biggest compliment is that they are very responsive, and challenge what we require or suggest, they have been a good move for us. We have formed a genuine partnership with Communicate and a broader relationship with Tony, Dave and Chris.
We receive strong day-to-day support, and guidance and make many recommendations; they are helping to drive our success and vice versa.”